FAQs » Foothills Family Practice - Serving Seymour, TN and Pigeon Forge, TN

How do I schedule an appointment?
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Scheduling an appointment is easy! Just contact us here. If you are sick and need to visit as soon as possible, calling our office will give you the quickest response. We also ask that you kindly give us at least 24 hours notice if you need to cancel an appointment.
What insurance plans do you accept?
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We accept most major insurance plans including Blue Cross Blue Shield of Tennessee, United Healthcare, Cigna, Humana, and Cariten among others. We are not currently accepting new TennCare patients. When you make your appointment, have your insurance information on hand to verify that we accept your coverage.
What should I do to get my prescription refilled?
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Simply contact us here during regular business hours. Depending upon the medicine and the date of your last visit, you may need to schedule an office visit before we can refill your medication. We will respond to your request by the end of our business day. This is usually between 5:00 p.m. and 6:00 p.m.
What is your cancellation policy for appointments?
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When you schedule an appointment, we block a provider’s time for you and therefore cannot schedule other patients at that time. We kindly ask that you give us at least 24 hours notice if you need to cancel an appointment for any reason. Should you cancel and fail to give us proper advance notice on three occasions, we reserve the right to ask you to transfer your care to another practice.
What should I do if I have questions about billing and payment?
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Contact the location in which you received service and ask to speak to someone in billing. We will be glad to answer questions about your balance due as well as discuss payment options. We reserve the right to not schedule an appointment if you have a balance due.
What are your office hours?
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Our regular office hours are here. We are also closed on major holidays. If we are closed, you may call our main office number to page the provider on call. If it is an emergency, please seek immediate care at your local hospital or dial 911.
How can I get my test results?
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We will contact you with test results when we receive them. Some diagnostics are done in our offices while others are sent out for testing. If you have not received results from a test within four business days, please contact our office here.